Refund policy
Effective date: March 1, 2024
Customers have a 14-day right of exchange and return in accordance with the Finnish Consumer Protection Act. This right applies only to unused, resellable products in their original condition. The 14-day cancellation period begins on the date the order is received and includes weekends and public holidays.
Please note that underwear and socks are excluded from the right of exchange and return for hygiene reasons. Returned or exchanged items must be unused, in perfect condition, have all original tags attached, and be returned in their original packaging. Returns and exchanges can be made via Posti, following the instructions below.
How to Return or Exchange a Product
All returned items must be unused, in the same condition as when received, with all tags attached and in their original packaging.
To return a product, please follow these steps:
- Log in to your customer account via the “My Account” section on our homepage. Use the same email address you provided when placing your order. You will receive a one-time password by email.
- Select the order and the items you wish to return.
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If you are located in Finland: Pack the products carefully and write the return code 679452 clearly on the parcel.
Drop the package off at your nearest Posti service point or parcel locker by selecting the Helposti Code option.
If you are located in an other European country: please send us an email info@leonigolf.com and we will give you the return label - Once the return has been received and registered, we will process your refund.
Return and Shipping Costs
A return handling fee equivalent to the original delivery cost (depending on the country) will be deducted from your refund.
- If your original delivery was free of charge, a return fee will be deducted from the refund amount. The return fee is equivalent to that of the delivery fee of the specific country.
- Original delivery costs are non-refundable.
- Therefore, the refunded amount will be reduced by both the delivery and return costs.
If the customer cancels the entire order (i.e., returns all items), the original delivery fee will be refunded, and only the return fee will be deducted.
The same return fee will also apply if:
- The parcel is not collected from Posti’s service point or parcel locker.
- The order (or part of it) is returned to us without prior notice to customer service.
Please note: Failure to collect a package does not constitute a return.
Defective or Incorrect Products
In case of a defective or incorrect product, please contact us by email at info@leonigolf.com before returning the item.
Your message should include:
- A brief description of the issue
- A photo or video (if possible)
- Your order number
We will assess the situation and arrange compensation or return instructions on a case-by-case basis.
If the product is found to be defective, we will:
- Replace it with a new item, or
- Provide a gift card or refund equal to the product’s full value.
If an incorrect product was delivered, please notify us immediately at info@leonigolf.com. We will send the correct item and arrange the return of the incorrect one at no cost to you.
In cases of defective or incorrect items, we cover all return shipping costs.
When returning via Posti, items must be packed securely in the original shipping box or another Posti-approved package. Returns not properly packed will not be accepted. Posti typically delivers returns to us within a few business days, after which we process them within 3–5 working days.
Customers must retain the Posti return receipt until the return has been fully processed. If a return shipment is lost and no receipt can be provided, the responsibility lies with the sender.
If a returned product was part of a promotional offer (e.g., “Buy 3, pay for 2”) and the terms of the promotion are no longer met after the return, the discount will be cancelled and reflected in the refund amount.
If the returned product included a free gift, the free gift must also be returned. Otherwise, the value of the gift will be deducted from the refund.
Refunds are issued to the original payment method used for the order and will appear in the customer’s account within a few banking days.
For any unclear situations, please contact info@leonigolf.com.
Product Exchanges
If you wish to exchange an item (for example, for a different size or color):
- Return the item(s) by following the return instructions above.
- After submitting your return request, send an email to info@leonigolf.com with the details of the product you’d like to receive in exchange.
We will then update your return request to include the exchange items.
The new product will be shipped as soon as the returned product has been received and processed.
Other Terms
We reserve the right to modify our exchange and return policies, as well as our order and delivery terms, at any time without prior notice.
It is the customer’s responsibility to review the current terms before placing an order.